Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using the Ajentik.ai platform and services ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you are not authorized to use our Service and must discontinue use immediately.

2. Description of Service

Ajentik.ai provides state-of-the-art artificial intelligence solutions, including but not limited to: intelligent AI agents, advanced machine-learning models, data processing and analytics, natural language processing and generation, custom AI integrations, and enterprise-grade AI consulting services.

Our Service is designed to enhance productivity, streamline operations, and provide innovative AI-driven solutions for businesses and individuals, with particular focus on healthcare and related industries.

3. Eligibility

To use our Service, you must be at least 18 years of age and possess the legal authority to enter into a binding agreement with Ajentik.ai. By accessing or using our Service, you represent and warrant that you meet these eligibility requirements.

If you are using our Service on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization or entity to these Terms.

4. User Accounts

Some features of our Service may require you to create a user account. You are responsible for:

• Providing accurate, current, and complete information during the registration process
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use or security breach of your account

We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, outdated, or incomplete, or if you have violated these Terms.

5. Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
• Use the Service to transmit any malware, viruses, or other malicious code
• Interfere with or disrupt the integrity or performance of the Service
• Engage in any activity that could damage, disable, overburden, or impair the Service
• Reverse engineer, decompile, or attempt to extract the source code of our Service
• Use automated systems, including "bots," "spiders," or "offline readers" to access the Service
• Collect or harvest personal data about other users without their consent
• Create false identities or impersonate any person or entity
• Use the Service to generate, distribute, or promote harmful, offensive, or illegal content

Violation of these acceptable use policies may result in suspension or termination of your access to the Service and potential legal action.

6. AI-Specific Terms

Our Service incorporates advanced artificial intelligence technologies. By using our AI features, you acknowledge and agree to the following:

• AI outputs are generated based on machine learning models and may not always be accurate, complete, or suitable for your specific needs
• You should review and validate all AI-generated content or recommendations before relying on them
• You maintain responsibility for decisions made based on AI outputs or recommendations
• AI models may be trained or improved using anonymized inputs, in accordance with our Privacy Policy
• AI capabilities may change over time as technology evolves
• For healthcare applications, AI recommendations should be reviewed by qualified healthcare professionals before clinical use

We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of AI-generated content.

7. User Content

You may have the opportunity to submit, upload, or provide content, including text, data, images, or other materials ("User Content") to our Service. You retain ownership of your User Content, but by submitting it, you grant Ajentik.ai a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such User Content for the purpose of providing and improving our Service.

You represent and warrant that:

• You own or have the necessary licenses, rights, consents, and permissions to use and authorize Ajentik.ai to use your User Content
• Your User Content does not infringe or violate the rights of any third party
• Your User Content complies with these Terms and all applicable laws and regulations
• For healthcare data, you have obtained all necessary patient consents and authorizations in accordance with applicable laws and regulations, including HIPAA

We reserve the right to remove any User Content that violates these Terms or that we deem objectionable.

8. Privacy & Data Protection

Our Privacy Policy and Data Protection pages explain how we collect, use, and protect your personal information. By using our Service, you consent to our collection and use of personal data as described in these policies.

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality, integrity, and security of your information.

For users in healthcare settings, we maintain HIPAA compliance and implement additional safeguards to protect Protected Health Information (PHI). Our Business Associate Agreements are available upon request for covered entities.

9. HIPAA Compliance

For healthcare providers and other covered entities subject to the Health Insurance Portability and Accountability Act (HIPAA), Ajentik offers HIPAA-compliant services and will execute appropriate Business Associate Agreements (BAAs).

User Responsibilities

If you are a covered entity or business associate under HIPAA:

• You must enter into a BAA with Ajentik before transmitting any PHI through our Service
• You are responsible for obtaining all necessary patient authorizations and consents
• You must implement appropriate administrative, physical, and technical safeguards on your end
• You must notify us immediately of any suspected or actual breach involving our Service
• You must ensure your use of our Service complies with HIPAA and all applicable regulations

Limitations

Please note that:

• Not all Ajentik services are HIPAA-compliant; please confirm before transmitting PHI
• Free tier and trial accounts may not include HIPAA compliance features
• You must properly configure security settings and access controls
• Ajentik is not responsible for PHI transmitted outside of a valid BAA

For more information about our HIPAA compliance and to request a BAA, please see our HIPAA Notice of Privacy Practices and our Business Associate Agreement template, or contact our compliance team at hipaa@ajentik.com.

10. Intellectual Property

The Service, including all content, features, functionality, software, design, and underlying technology, is owned by Ajentik.ai or our licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms do not grant you any right, title, or interest in or to the Service, except for the limited right to use the Service in accordance with these Terms. All rights not expressly granted are reserved by Ajentik.ai.

11. Payment Terms

Some aspects of our Service may be offered on a subscription or fee basis. If you choose to use our paid services:

• You agree to pay all fees associated with your selected plan or purchase
• You authorize us to charge the payment method you provide
• Fees are non-refundable except as required by law or as explicitly stated in our refund policy
• We reserve the right to change our fees or billing methods at any time with advance notice
• If your payment method fails, we may suspend or terminate your access to paid services
• Enterprise customers may have custom payment terms as specified in separate agreements

Subscriptions will automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team.

12. Service Availability

While we strive to provide uninterrupted access to our Service, we cannot guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

We reserve the right to modify, suspend, or discontinue the Service, or any part thereof, at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

For mission-critical applications, we recommend implementing appropriate backup and contingency plans to account for potential service interruptions.

13. Termination

We may terminate or suspend your account and access to our Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

You may terminate your account at any time by contacting us or using the account deletion features within the Service. Upon termination, your right to use the Service will immediately cease, and some or all of your data may be deleted from our systems.

All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

AJENTIK.AI DOES NOT WARRANT THAT:

• THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION
• ANY ERRORS OR DEFECTS WILL BE CORRECTED
• THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS
• THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AJENTIK.AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
• ANY CONTENT OBTAINED FROM THE SERVICE
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• RELIANCE ON AI-GENERATED INFORMATION OR RECOMMENDATIONS

IN ANY CASE, OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU HAVE PAID TO AJENTIK.AI FOR THE SERVICE OR $100 USD.

THE LIMITATIONS OF LIABILITY IN THESE TERMS WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

16. Indemnification

You agree to defend, indemnify, and hold harmless Ajentik.ai, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including without limitation any copyright, trademark, property, or privacy right
• Any claim that your User Content caused damage to a third party
• Any decisions or actions taken based on information provided by our Service

This indemnification obligation will survive the termination of these Terms and your use of the Service.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or related to these Terms or the Service shall be brought exclusively in the courts of Singapore, and you consent to the personal jurisdiction of such courts.

18. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

We will notify users of material changes through email notifications (for registered users) and by posting a notice on our website. The current version of the Terms will always be available at ajentik.com/terms-of-use.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

20. Entire Agreement

These Terms constitute the entire agreement between you and Ajentik.ai regarding our Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the Service.

No waiver of any breach of any provision of these Terms shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

21. Contact Information

For questions about these Terms of Use or our Service, please contact us: